Online reviews from remote desktop software customers show a relatively evenly distributed customer base across small businesses, mid-size companies, and enterprises. This software is also being used across company sizes. This information is based on data collected on in April 2019 Though remote desktop software is still primarily used by professionals in the IT and computer software industries, other industries such as higher education and education management, healthcare, and construction are increasingly using remote desktop software as well. Recent user feedback research reinforces the growing ubiquity of remote desktop software across industries and company sizes. These products may also include special tools designed to assist IT professionals, such as ticketing system integration, technician toolboxes, and the ability to access sleeping/powered-off computers.
In a live chat with a customer, this can greatly reduce the frustration that technical issues cause and improve customer satisfaction with the experience. Although there is an overlap in the software used for both functions, the tools our users reviewed highly for remote desktop support often focus on functionality over video or sound quality. These kinds of capabilities distinguish tech support remote desktop applications from those used mainly for meetings and remote working. Finally, shortcuts designed for quick access to third-party diagnostic tools give help desks the utility of some of the other best remote support software in the business. On-the-fly invites and stripped-down remote access for quick diagnosis can help an IT team provide faster support. Due to their popularity in the IT field, many programs have developed specialized features designed to specifically support technicians.Įxamples of these features include streamlined UIs that allow support team members to access remote machines, servers, and networks. Some Users Say it is Expensive for its Featuresĭesktop sharing applications have been around for many years. They can also help technical teams launch new releases and updates for clients and quickly install applications, rather than guiding them through every step of setup.Īccessibility and Mobile Friendliness, Including iOS and Android Remote desktop tools give tech support teams the power to see user behavior, application quirks and desktop environments for themselves This helps them diagnose issues quickly and efficiently. Anyone who has ever tried to help someone fix an issue over the phone is painfully aware of this.
It’s one thing to hear a tech issue described, but quite another to witness it with your very own eyes.
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